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Payment Methods
Payment options include Credit Card (Visa, MasterCard, Amex, Discover),
money order, cashier's check or.....
PayPal or Western
Union (if using paypal send payment to: billing_AT_performancehosting.net
[remove "_AT_" and replace with @ symbol] and make note of
your account username with us)
NOTE: cashier checks, and money orders must be in U.S. dollars from
United States banks! If this is not possible, we suggest using PayPal
or Western Union.
you can send payments by mail to our CORPORATE offices. our
address is here.
For Western Union payments, you will just need to go to your
local Western Union Agent (you can find the nearest agent to your location
from the Western Union website),
and then provide us with the proper tracking number so we can pick up
the funds locally.
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Network Traffic/Bandwidth Usage Excess
Most network traffic to and from your site is logged to your account.
This includes FTP puts and retrievals, all Web accesses to your site
and email traffic to and from all of your email addresses.
If you exceed your network traffic quota (according to your plan), you
will first be warned, and then automatically be upgraded to next higher available shared
hosting package to avoid excess costs.
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Restoration/Reactivation of Suspended/Closed
Accounts
If your account is currently suspended because of incorrect or outdated
credit card information, you can reactivate it yourself using our online Administration
panel.
Once your account has been placed on suspension for billing issues,
we usually keep your complete website on our server for a period of 60
days. Afterwards, we completely remove it from our server. If you choose
to reactivate your account anytime within the 60 days, you usually will
have complete restoration of your website without any problems.
To get your site reactivated, we first need full payment made for all
past-due monies/dues. You can make payments by any of the methods listed
above (question #1).
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Account renewal/Recurring billing cycle
Unless otherwise stated, all accounts are on recurring MONTHLY billing
cycles and are automatically renewed/billed each month when your billing
period expires.
Accounts are terminated immediately upon receiving your cancellation
request (see question #5).
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Cancelling Your Account
Cancellation requests can be made at any time, and are made directly
to us in writing by email (billingATperformancehosting.net [remove "AT" and
replace with @ symbol]).
Partial or pro-rated refunds will not be disbursed.
If you are still in your 30-day money-back guarantee period, please
make sure you review our refund policy (as stated in our User
Agreement, #11) to get a refund.
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Updating Your Billing Information (contact
email, credit card info, etc...)
You can update your credit card, or other contact information at any
time by using our secure online Billing
Administration System.
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Making Additional Monthly Payments
If you wish, at any time you can make additional payments to your account
and thereby move your `paid-to` date however many months into the future
as you wish. To do so, please use our secure online Billing Administration
Panel.
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