Email Services

1. Email Settings
2. I'm getting an error when I check for my email that says: "-ERR this user has no $HOME/Maildir"
3. When i try to send email, i get errors OR I get this error: "...sorry, that domain isn't in my list of allowed rcpthosts..."
4. Am I able to use Web-based Email to check my email?
5. I cannot *send* email *from* my computer (port 25, SMTP)!
6. I cannot *send* email *from* my website (on this server) or get error "553 sorry, your envelope sender is not authorized"!

 

 

1. Email Settings

In your welcome email, we sent you your specific information for your account. We recommend referring back to it. If you are not able to use it, the settings for email services are as follows:

Username: your FULL email address (NOTE: not your user name with us!)

SMTP, POP3 settings: mail.YOURDOMAIN.com

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2. I'm getting an error when I check for my email that says: "-ERR this user has no $HOME/Maildir"

You don't have your email client setup properly. Make sure your username in the Username box of your email client is your FULL email address, and not your registered account with us.

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3. When i try to send email, i get errors OR I get this error: "...sorry, that domain isn't in my list of allowed rcpthosts..."

As a security feature, you must FIRST immediately authenticate and check your POP mail BEFORE sending mail through our servers. This will prevent that error in the future. Many email clients have an option to check/authenticate your mail before sending it. If so, enable this feature.

In addition to this, you might not be able to send regardless of if you check mail successfully. Some ISPs have it set so that their users cannot use an outbound SMTP server to relay messages. If you are still experiencing problems sending through your domain, and are certain that you have logged in via pop3 to an account at your domain, you might want to contact your local ISP to see if they do allow their users to use outbound smtp servers

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4. Am I able to use Web-based Email to check my email?

Yes. You have two options. You can either:

• Use our secure Web-based email client to check your email from anywhere by logging into control panel.
• Install Web-based email to your own account (by enabling it from within the control panel)

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5. I cannot *send* email (port 25, SMTP)

Many major ISPs like (At&t, Comcast, Adelphia, Charter) have implemented a block on port 25, which is intended to reduce SPAM and therefore requiring customers to scramble for other ways to send email again from their computers. The solution is any of the following:

 

• Embrace the new measures, and update your SMTP settings to what your ISP requires to send email (At&t/Yahoo = "mail.sbcglobal.net", Comcast="mail.comcast.com" or contact your ISP support department). Your email will work fine using this method even though you are sending it from a domain/website hosted on *our* server or you have a dedicated server.
• Get the "port 25 filter" removed from your account. This can be done if you contact your ISP. For At&t/Yahoo, go here, item #3
• Open a support ticket for one last solution. A special port is setup to bypass this block.

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6. I cannot *send* email *from* my website (on this server) or error "553 sorry, your envelope sender is not authorized"

If you are having difficulty sending email to the internet *from* the server (your website), then make sure you have the FROM address as your domain (i.e. myaddress@mydomain.com). We have security measures in place which ONLY allow customers to send email when the FROM address is from the website/domain they have hosted with us.

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